Mayum Supply

1. Registration and Account Management

Upon registration, sellers will be provided with an individual account and must complete the verification process prior to listing products.
Sellers are required to provide accurate business information and complete product inventory details.
Sellers are responsible for maintaining and updating product listings, stock levels, pricing, and order fulfillment statuses on a regular basis.

2. Delivery Options

Mayum offers two delivery options: Seller-Handled Delivery and Mayum-Handled Delivery.

2.1 Seller-Handled Delivery

Sellers are responsible for packaging, dispatching, and delivering products directly to customers.
Sellers must ensure that deliveries are made within the agreed timeline (typically within 2–7 business days).
Sellers must ensure proper packaging and accurate fulfillment of customer orders, and must provide tracking information to both the customer and Mayum immediately upon dispatch.
Sellers are fully responsible for delivering the correct and original item to the customer.

2.2 Mayum-Handled Delivery

Mayum may coordinate and manage product delivery from the seller’s location to the customer.
Sellers must ensure that their products are properly packaged and available for pickup by Mayum’s logistics team within the agreed timeframe.
Mayum will be responsible for tracking the shipment and updating both the seller and the customer on the status of the order.
Fulfillment support is available to sellers utilizing Mayum-Handled Delivery.

2.3 Payment of Delivery Costs

For Seller-Handled Delivery, sellers are responsible for the shipping costs unless otherwise specified by separate agreement.
For Mayum-Handled Delivery, Mayum may initially cover the delivery costs, which may subsequently be deducted from the seller’s payout.
Delivery charges may be added according to circumstances, and Mayum reserves the right to impose delivery charges on all products.

3. Delivery Failure and Return Policy

In the event of a delivery failure caused by the seller, including delivery of an incorrect item, duplicate item, or damaged item, the seller shall be fully responsible for all costs associated with reshipment.
Incorrect or duplicate items must be returned by the customer, and the seller shall arrange for reshipment of the correct item at their own expense.
If Mayum handles the delivery and a delivery failure occurs, Mayum shall bear the cost of reshipment.

4. Seller Responsibilities

Sellers must ensure that all products listed are accurate, available, original, and capable of timely delivery.
Sellers are responsible for providing original products as advertised.
For Mayum-Handled Deliveries, sellers must ensure that products are available for pickup in good and sellable condition.
Sellers are solely responsible for the payment of any taxes associated with their sales. Mayum shall bear no responsibility for tax obligations.

5. Listing Fees and Platform Rights

Mayum reserves the right to charge a minimum fee to sellers for listing products on the platform.
Mayum reserves the right to remove any product or seller from the platform at its sole discretion, without prior notice.

6. Penalties for Late Deliveries

Sellers who fail to meet the required delivery timelines will be subject to penalties, including but not limited to late fees, which may be deducted from their payouts.